Support
We're here to help.
Browse common questions below. If you don't find an answer, write us at support@lumenstudio.app.
Which iOS versions are supported?+
Both apps require iOS 16 or later. Graphite Sketchbook is optimized for iPadOS 16+ with Apple Pencil (1st and 2nd generation).
How do I restore my purchase?+
Open the app, go to Settings → Restore Purchases, and sign in with the Apple ID used at checkout.
Does Lumen Movies need an account?+
No account is required to browse and rate films. iCloud sync is opt-in and stays inside your private iCloud container.
Can I export my sketches?+
Yes — tap the share icon to export to PNG, PDF, or a layered .procreate file.
How do I report a bug?+
Send us a note from the Contact page with your device model, iOS version, and a short description. Screenshots help.